Privacy & Security

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OUR SECURITY COMMITMENT
When you click on the Checkout button, we take you to our secure server. The Secure Socket Layer (SSL) encrypts all information you input before it is sent to us. This way others cannot access it. Your browser will show that you are entering a secure server by displaying a lock in the status bar at the bottom of the page. You will also see that the URL now begins with https instead of http. The ‘s' stands for secure.

Our Secure Server uses digital certificates issued by Equifax Secure Global eBusiness CA-1. All your personal data is transmitted to us via a secure connection. This information is protected against unauthorized access. It is removed from the server and placed on a computer that outsiders cannot access.

Nonetheless, if you would prefer to use the phone, just call us Toll Free at 1-800-263-0887 or Internationally at +1 905-760-0006, and one of our customer service associates will gladly assist you over the phone. Office hours are 9 a.m. to 5 p.m. Eastern Standard Time Monday to Friday. We are closed weekends and all statutory holidays. In fact, you may wish to browse through certain product offerings on the Web, then drop us an email to contact you with a response.

PRIVACY POLICY
We know how important it is to protect your personal information. So we want to make every customer experience safe and secure. Thus, we are committed to providing you with a secure and confidential experience. We will not sell, lease or rent your personal information to a third party for any purpose. We collect only the information we need for the purposes we have identified to you.

WHEN WILL PERSONAL INFORMATION BE COLLECTED?
The personal information collected on this website is information submitted voluntarily by Users. We may collect your name, address, contact numbers, e-mail address, and credit card information when you make an online purchase and/or request receipt of our e-mail newsletters and promotional offers.

FRAUD PREVENTION
We do reserve the right to cooperate with law enforcement and other officials in the investigation requiring personal or account information. We may also report to other organizations about improper or unlawful user activities on our website and this reporting may include disclosure of personal information related to those individuals conducting improper or unlawful activities.

COOKIES
This website uses cookies to better understand user behaviour on the web and continually enhance the user experience with Crystal-Glo.com. Your web browser temporarily stores a small piece of information called a cookie on your hard drive. Crystal-Glo.com uses the cookie to recall information you gave us so you do not have to provide it when each time you visit Crystal-Glo.com.

YOUR CONSENT
By using Crystal-Glo.com, you are consenting to the collection and use of personal information by us, for the purposes set out in this policy.

CHANGES TO THIS PRIVACY AND SECURITY POLICY
All changes will be posted on Crystal-Glo.com to inform visitors of our commitment to Privacy and Security. This Policy was last updated on: November 14, 2009.

QUESTIONS OR COMMENTS?
You may also direct any questions or comments regarding our Privacy and Security policy to a Customer Service Representative click here , or call our Toll-Free line at 1-800-263-0887 (Internationally at +1 905-760-0006), from 9 a.m. to 5 p.m. Eastern Standard Time Monday to Friday. We are closed weekends and all statutory holidays.